Q: How will I know when I am scheduled for a treatment?
A: Reminders are sent out at least seven days before your scheduled service. These may be sent to you by automated phone call, text message, or email.
Q: Will my home be treated in the rain/snow?
A: The technicians will still treat your home when it is raining or snowing. If the technician decides the weather is too extreme for effective treatment you will be notified and rescheduled. Some products need moisture to activate, so treating your home during or before a light rain can be more effective.
Q: What if I'm not home and the technician can't access my entire yard?
A: If the technician cannot access areas of your property because of locked gates, pets, obstacles, etc., they will do your service as best they can and you will be charged the full service rate. Once you can make the areas accessible to the technician, we will schedule a follow-up service to treat those areas. Our technicians do not carry ladders on their trucks due to insurance policies. If you need something treated that requires a ladder for access, you must provide the ladder.
Q: What if I want Inside Service?
A: For your convenience, please notify the office if you would like inside service performed, so we can then set a time window for your Technician to meet with you. Our products last about 60 days outdoors in the weather, therefore products will last longer on the interior of your home and treatment is not necessary on every service. If your regular service has already been performed, and you did not receive inside service but wish to have it done, call the office and we will schedule you for a free follow-up.
Q: What if I see bugs between services?
A: If at any time you are having problems with any pest covered under our guarantee, call the office to schedule a free retreat. After two free retreats for the same pests within a service period, if we still don't have it under control we will then credit your account 100% of your last service payment.
Q: What if I need to reschedule?
A: Services are scheduled according to your Service Agreement. If the day scheduled for your service is inconvenient for you, please notify the office as soon as possible. Services may be delayed a week or two upon communication with the office staff.
Q: What if I want to skip a service?
A: If services are skipped, you may be charged your regular service fee during the agreed upon month whether service is performed or not. Our goal is to maintain the barrier we establish around your home. Skipping a service allows that barrier to break down, which means we will have to treat heavier on the next service to re-establish that barrier and treat for any new pests.
Q: How can I make a payment?
A: Payment for services can be given to the technician at time of service, or anytime up to 30 days after service is performed. Payments can be made in form of cash, check, or credit card. Payments may now be made online using the link provided on the statement you will receive via e-mail. Automatic payments (APay) can be set up at your request and will (unless otherwise noted) be processed the day after your service. Payment plan options are available to make monthly payments through APay.
Q: What if my account is past due?
A: Accounts are past due if payment is not made by 30 days past service date. A late fee of $25 may be added anytime after an account becomes past due. Accounts with two services past due will not receive the next service until payment is made. Delinquent accounts will result in additional fees, cancellation and collections. Accounts on a payment plan will not receive late fees as long as payments are being made monthly.
Q: What if I want to cancel?: Cancellation of services requires 30 days written notice prior to your next due service. If you are unable to fulfill the terms agreed upon in your service agreement, a cancellation fee of a minimum of $100 will be charged. The cancellation fee may also include any initial discounts you receive as well as the cost of a full service. After your initial 12 month period there will be no cancellation fees as long as written notice is made 30 days prior to next scheduled service. Services continue after the initial term until cancellation request is made.
We want to hear from you! If you have any problems or questions please contact us.